1. Acceptance of Terms
These Terms apply to your use of the TracePointVault website and any services we expressly agree to provide. By using the website or accepting a written service proposal, you agree to these Terms, subject to any mandatory rights under applicable law.
“TracePointVault”, “we”, “us” and “our” mean Global Bullion & Vault Ltd, at 18,19,20 Elwick Road Ashford Kent TN23 1EFT UNITED KINGDOM. 11403814
2. Our Services
Depending on the written scope agreed for a specific matter, services may include preliminary review of client-provided information, open-source research, analysis of publicly available blockchain transactions, preparation of findings, and guidance on reporting suspected fraud to financial institutions, platforms or competent authorities.
Confirm the actual services offered and delete anything that does not apply. Unless separately authorised and legally permitted, TracePointVault is not a bank, payment institution, exchange, law firm, law-enforcement body, regulator, insurer or government agency. We cannot compel a third party to freeze or return funds, reverse a blockchain transaction, or guarantee that a report will result in action. Each engagement should specify scope, deliverables, fees, exclusions and milestones.
3. Eligibility
You must be at least 18 and legally capable of entering into a binding agreement. You must provide accurate information and have authority to act for any person or organisation you represent. We may request proportionate identity or other verification information where reasonably necessary for service delivery, fraud prevention or legal compliance, and may decline or pause work where information cannot be verified or the service could breach applicable law.
4. Client Obligations
You agree to provide truthful and complete information, share only documents you are legally entitled to share, preserve relevant records, correct inaccuracies promptly, and refrain from requesting unlawful access, impersonation, harassment or other unlawful activity. You remain responsible for your decisions and should seek independent professional advice where appropriate.
Never send us passwords, seed phrases, private keys or one-time authentication codes. A review of publicly visible blockchain transactions should not require your wallet recovery phrase or private key.
5. Fees and Payments
Fees, payment milestones, taxes, third-party costs and any success-based fee must be stated clearly in a written proposal or engagement agreement before work begins. Insert the real details: Only CRYPTO PAYMENT.
Pay only to an account identified in an invoice or signed agreement in the service provider’s legal name or an identified authorised processor. Do not pay an individual’s personal wallet, gift-card account or unrelated recipient. Independently verify unexpected changes to payment instructions.
6. Refund & Cancellation Policy
All fees and charges payable to the Company are earned upon receipt and are generally non-refundable, except as explicitly set forth in this Policy, as detailed in an applicable Service Level Agreement (SLA), or as required by governing mandatory consumer protection laws.
6.1 Right of Cancellation
Clients may cancel their subscription or active service requests at any time through their account dashboard or by submitting a written request to our support team. Cancellation will prevent future billing cycles from automatically renewing. Unless otherwise agreed in writing, cancellation does not grant an automatic entitlement to a retroactive refund for services already rendered or billing periods already underway.
6.2 Refund Exceptions & Eligibility
Refund requests may be evaluated on a case-by-case basis under the following limited circumstances:
- Service Non-Performance: Where a service was paid for but could not be delivered due to an unscheduled, prolonged outage or technical failure caused exclusively on our end.
- Duplicate Billing: Where a technical error resulted in multiple charges for the same transaction or billing period.
- Statutory Cooling-off Period: Where mandatory regional laws (such as the EU/UK Consumer Rights Directives) grant a statutory right of withdrawal, provided service utilization has not commenced with your prior express consent.
6.3 Refund Request Procedure & Timelines
To request a review for a potential refund, please follow these steps:
- Submit a formal claim via email to support@trace.pointvault.online within 14 calendar days of the original transaction date.
- Include your registered account email, transaction ID, date of payment, and a clear explanation of the grounds for your request.
Our compliance and billing departments will review your request and issue a formal determination within 5 to 7 business days. Approved refunds will be credited back exclusively to the original payment method used for the transaction within 7 to 10 business days, depending on your financial institution's processing times.
6.4 Statutory Rights
Nothing in this Refund Policy is intended to limit, exclude, or modify any statutory consumer rights or statutory guarantees that cannot lawfully be excluded or limited under applicable law.
7. No Guarantee of Recovery
Asset tracing and fraud investigations involve uncertainty, incomplete information, pseudonymous transactions, overseas entities and decisions made by third parties. Any report reflects information available when prepared and may not conclusively identify a person or establish that assets can be recovered.
We do not guarantee recovery of funds, reimbursement by a bank or exchange, or action by a law-enforcement agency, regulator, court or other third party. Be cautious of anyone promising guaranteed recovery or demanding extra payment to “unlock” funds without a verifiable legal basis.
8. Intellectual Property Rights
Unless otherwise explicitly stated, all content, features, and functionality available on or through this platform—including but not limited to software code, architecture, visual design, text, graphics, logos, trademarks, data compilations, reports, and digital materials—are the exclusive property of the Company, its parent entities, or its licensors, and are protected by international copyright, trademark, trade secret, and other intellectual property laws.
8.1 Limited Use License
Subject to your full compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the platform solely for your internal business or personal reference purposes. Any custom reports or deliverables prepared specifically for you may only be used in accordance with the terms of your service agreement.
8.2 Restrictions on Use
Except as expressly permitted by applicable law or written authorization from us, you agree that you will not:
- Copy, reproduce, distribute, republish, download, display, post, or transmit any part of the website or its materials in any form or by any means;
- Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the platform or its underlying software;
- Use our branding, logos, trademarks, or proprietary marks without prior written consent;
- Sell, resell, lease, sublicense, or commercially exploit any website content or reports.
8.3 Trademarks & Reservation of Rights
All trademarks, service marks, and trade names displayed on the platform belong to their respective owners. Nothing contained in these Terms grants you any right, title, or interest in or to any trademark, logo, or proprietary property of the Company. All rights not expressly granted to you are reserved by the Company.
9. Confidentiality and Data
Personal information will be handled under our privacy notice and applicable data-protection law. The privacy notice should explain information collected, purposes, lawful bases where required, retention, sharing, international transfers and individual rights. We take reasonable measures to protect information, but no online transmission or storage method is completely secure. Share only information reasonably necessary for the service.
Privacy contact: support@trace.pointvault.online. Privacy notice: https://pointvault.online/legal/privacy-policy.html.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages. This includes, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with your access to, use of, or inability to access or use the platform or services.
10.1 Aggregate Liability Cap
Subject to Section 10.2 below, the maximum aggregate liability of the Company for all claims, liabilities, or losses arising under or in connection with these Terms or the services provided—whether in contract, tort (including negligence), strict liability, or otherwise—shall be strictly limited to the greater of:
- The total fees paid by you to the Company for the specific service giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to liability; or
- USD $100.00 (or the equivalent amount in local currency).
10.2 Unexcluded and Non-Excludable Liabilities
Nothing in these Terms is intended to exclude, restrict, or modify any statutory consumer rights, implied warranties, or legal liabilities that cannot lawfully be excluded or limited under applicable local law. Specifically, nothing in this section excludes or limits liability for:
- Death or personal injury caused by our negligence or willful misconduct;
- Fraud, fraudulent misrepresentation, or gross negligence;
- Any other liability to the extent that such liability cannot be limited or excluded under governing law or statutory consumer protection laws.
10.3 "As-Is" and "As-Available" Disclaimer
The website and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as explicitly set forth in these Terms.
11. Termination & Suspension
11.1 Termination by Either Party
Either party may terminate an active service agreement or account registration at any time by providing written notice via email to support@trace.pointvault.online. Termination shall become effective upon confirmation of receipt or as specified in your individual engagement agreement.
11.2 Outstanding Fees & Effect of Termination
Upon termination, any accrued and unpaid fees for services fully or partially completed prior to the termination date shall become immediately due and payable. Termination of access does not relieve you of the obligation to pay any outstanding charges incurred prior to cancellation.
11.3 Account Suspension Rights
We reserve the right to immediately suspend, restrict, or terminate your access to our platform or services without prior notice where reasonably necessary to:
- Protect system security, operational integrity, or user data;
- Verify account ownership or identity details;
- Comply with applicable legal, regulatory, or law enforcement requirements; or
- Prevent fraudulent, illegal, or unauthorized activity.
11.4 Survival of Terms
All provisions of these Terms which by their nature should survive termination shall remain in full force and effect, including but not limited to intellectual property rights, limitation of liability, confidentiality obligations, and governing law clauses.
12. Governing Law & Jurisdiction
These Terms and any dispute, controversy, or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject always to any mandatory consumer protection rights that apply under the local jurisdiction of non-business consumers.
13. Complaints & Contact Information
If you have any questions, concerns, or formal complaints regarding our services or these Terms, please contact us using the details below. We aim to acknowledge all written complaints within 24 to 48 hours and provide a substantive response within 5 business days.
- Trading Name: TracePointVault
- Legal Entity Name: Global Bullion & Vault Ltd
- Company Registration Number: 11403814
- Firm Reference Number (FRN): 923037
- Registered Address: 18, 19, 20 Elwick Road, Ashford, Kent, TN23 1EFT, United Kingdom
- Email: support@trace.pointvault.online
- Website: https://pointvault.online/index.php
Document control: 02-02-2023 · 2.1 · © 2026 TracePointVault.